By Shivtej Tata, Information Security Manager, Hyperscience
At Hyperscience, security is at the heart of everything we do, guiding every decision we make to ensure the protection of both our internal data as well as our customer data. As the Information Security Manager at Hyperscience, I have the responsibility & privilege of overseeing our security processes, and I can say with confidence that protecting our systems and customer data is embedded in every decision we make.
In this post, I want to take you behind the scenes to share how we prioritize security. Whether you are a customer curious about how we safeguard our data or an employee looking to better understand how you fit into our culture, this post will give you a clear view of the measures we take to ensure trust and resilience at every turn.
1. Security as a Core Part of Our Development Culture
One of the things I have appreciated about Hyperscience is the deep integration of security in our Secure Software Development Lifecycle (SSDLC). Our security framework is built around continuous testing, security assessments, and vigilance. It’s not just a box we check—it’s a mindset. Every feature undergoes rigorous security assessments, and every piece of code is reviewed with a keen eye for potential vulnerabilities.
We prioritize security assessments for all releases, whether they are major upgrades or minor enhancements. For major releases, we conduct comprehensive security evaluations, including threat modeling, penetration testing, and secure code reviews to ensure that we address any potential vulnerabilities before the product goes live. Minor releases are no exception; we also perform targeted security checks to identify any issues that might arise from incremental changes. This diligence ensures that every release maintains our high security standards.
We place great emphasis on cross-functional collaboration in our security assessments. Our teams regularly hold Design reviews and threat modeling sessions, where engineers, security experts, and product leaders come together to identify potential risks in a new feature before they become problems. This collaborative approach helps us address security from multiple angles and ensures we are always ahead of the curve.
Another area we focus on is training and awareness. We conduct regular training sessions on secure coding practices ,threat awareness and phishing simulations—helping our team understand that the lines of code they write and the actions they take are the first line of defense. This initiative is a work in progress, and we are continually improving our training approach to ensure that security becomes a natural part of their everyday workflow. As security evolves, so do our efforts to foster a culture where every team member feels personally responsible for safeguarding our systems and data, and that’s something I’m incredibly proud of.
For customers: This approach is assurance that you will receive high-quality , secure software minimizing potential risks.
For employees: Your collaboration is essential in shaping secure products that meet customer needs and withstand evolving threats.
2. Enterprise IT Security and Endpoint management
At Hyperscience, we recognize that the security of entire organizations hinges on the strength of our endpoints – the laptops, mobile devices, and other connected tools that we rely on every day. These devices are often considered or serve as gateways for potential cyber threats, so we take their protection very seriously.
To safeguard our endpoints, we have implemented a comprehensive approach that includes Mobile Device Management (MDM), advanced Endpoint Detection and Response (EDR) and Antivirus (AV) tools. Together with these tools, we ensure that all devices accessing our network are secure and compliant with our security policies, allowing us to manage and protect data across various mobile platforms seamlessly.
But technology alone isn’t enough. We know that our employees are a critical line of defense which is why we invest in ongoing training and education around endpoint security best practices. We want every team member to feel empowered and confident in their ability to identify and spot potential threats, whether it’s recognizing a phishing attempt or knowing how to secure their devices properly. By creating a culture of security awareness, we are not just protecting our systems, we are fostering a sense of shared responsibility.
What I love about our approach is that it aligns with our commitment to building trust with our customers. They can rest assured that our infrastructure is fortified by strong endpoint protections, comprehensive monitoring, and proactive management. For our employees, this means you can carry out your work confidently, knowing that we’re all part of a robust security ecosystem designed to keep our organization and our customers safe.
3. Comprehensive Business Continuity and Disaster Recovery Planning
No one ever expects disruptions to happen, but we know that in the world of technology, they’re inevitable. That’s why we’ve put much effort into our Business Continuity Plan (BCP) and Disaster Recovery (DR) process. I’ve had the opportunity to revise and participate in our DR and BCP tests, and each one has helped us fine-tune our processes and ensure that we’re prepared for any situation.
What’s unique about Hyperscience is how deeply we consider both high availability and business continuity. Our cloud services are designed to ensure that even if something unexpected happens, our customers experience minimal disruption. I’ve worked with our engineering teams to ensure that these systems are not only redundant but also resilient. This means that we can quickly recover from incidents while maintaining the integrity of our data and systems.
One of the most rewarding parts of my job is seeing the results of these DR tests. We simulate real-world scenarios—and then work together to ensure that our systems bounce back quickly. Every time we run a test, we learn something new, and we use those lessons to strengthen our processes.
For customers: This means your data remains secure, recoverable, and protected in any circumstance.
For employees: You play an important role in ensuring that data backup, recovery and protection practices.
4. Strong Data Encryption and Privacy Controls
When it comes to data protection encryption is key. At Hyperscience, we use AES 256, to protect both internal and customer data. We use industry standard encryption to secure all data whether in transit or at rest.
Beyond encryption, we also use Role-Based Access Control (RBAC) to ensure that only authorized personnel can access sensitive data. Every time someone requests access to a system, it’s carefully evaluated to ensure that they truly need that access to do their job. This minimizes the risk of data exposure and keeps our systems secure.
This approach is unique in that, it’s not just about meeting the bare minimum for compliance, it’s about going above and beyond to ensure that we’re adhering to the strictest global privacy standards, including GDPR and CCPA. Our commitment to SOC2 Type II compliance, CyberEssentials Plus, and our pursuit of FedRAMP High certification further underscore our dedication to maintaining high security standards. It’s not just about ticking off a list of requirements; it’s about truly valuing the privacy of our customers and going the extra mile to protect their data.
For customers: You can trust that your data is encrypted and accessible only by authorized individuals with a legitimate need to access it.
For employees: You’re empowered with the right access controls and security measures to manage and protect sensitive data securely.
5. Continuous Monitoring and Incident Response
Security threats are ever evolving and so are we. Our continuous monitoring and incident response processes ensure that we are constantly on the lookout for potential vulnerabilities or suspicious activity. Every day, we monitor our systems in real time using a combination of automated tools and human oversight, to catch issues before they become problems.
Our commitment to incident response is something I’m really proud of. We don’t wait for issues to arise, we proactively test our systems through regular penetration testing and vulnerability scans. These tests allow us to stay ahead of potential attackers by identifying and addressing vulnerabilities before they can be exploited.
Moreover, we leverage Security Information and Event Management (SIEM) tools to gain real-time visibility into our security landscape. By aggregating and analyzing data from various sources, we can detect and respond to potential security incidents more effectively. This proactive approach helps us stay ahead of the game in identifying threats and addressing them swiftly.
What’s even more important is how we respond to and contain incidents. We have a well defined Incident response plan, and I’ve personally been involved in several incidents where we had to put that plan into action.
For customers: You can be confident that we are continuously monitoring for potential threats and have a proactive approach to incident response.
For employees: You contribute to our security efforts by staying vigilant and reporting any potential vulnerabilities or suspicious activity.
6. Customer Responsibilities for Secure Deployments
Security is a partnership, and we work closely with customers to ensure that their on-premises deployments are as secure as possible. We provide guidance on secure configurations and encryption requirements, ensuring that customers have all the tools they need to protect their own environments. For SaaS clients, we take on the responsibility of managing and securing the environment on behalf of our customers. This allows the customers to focus on their core business while we implement robust security measures and share best practices tailored to their specific needs.
What I have found in my experience is that this collaboration is key. We can equip and provide our customers with the best security solutions, but it’s up to customers to leverage them and make the most of them. That’s why we work hand-in-hand with our clients, offering support, best practices and guidance to ensure that their systems are just as secure as ours. Additionally, through our support portal, we encourage our customers to ask questions and seek clarification on any security related topics, reinforcing our commitment to transparent partnership in safeguarding their data.
Conclusion: Security is Everyone’s Responsibility
At Hyperscience, we believe security isn’t just the job of the security team—it’s everyone’s responsibility and a shared mission across our entire organization. Every team member plays a role in building a culture of security, from the engineers writing code to the support teams who ensure our customers have the right roles they need to secure their environments..
As we grow and evolve, I’m excited to see how we can push the boundaries of security to enhance our core business at Hyperscience. Whether you’re a customer trusting us with your data or an employee contributing to our mission, security is at the forefront of everything we do.
Together, we are building something truly special: a secure, resilient, and trusted platform that our customers can rely on and that we can all be proud of.
Stay Secure!
