Putting Customers First by Putting Employees First
Machine Learning and Automation are accelerating at a pace we’ve yet to really comprehend. When it comes to rapidly-evolving technologies, we are presented with an apparent and serious conflict: the enrichment of some people’s lives will come at the expense of others. Must that tradeoff exist? How do organizations and executives stay in tune with human values and ensure automation augments the workforce? How does improving the well-being of your employees impact your customer service?