Public Sector Process Automation
Public sector organizations must efficiently and effectively process millions of forms, applications, tax documents, and more to meet the needs of their constituents. These documents come in a wide variety of formats, oftentimes with poor readability (e.g. messy handwriting, fax marks, low resolution) and high variability, making it nearly impossible to reliably and efficiently process and extract data for downstream use. Some agencies attempt to fix the problems by patching together various legacy systems to index and transcribe the documents. Even with investment, these systems struggle to support new use cases or unexpected surges in volume.
The Hyperscience Platform helps automate your slowest, most dated document- and data-heavy processes. Classify, extract and package information from incoming or archival handwritten or machine-typed documents to reduce data backlog, improve citizen response times, and drive better agency outcomes.
Reduce data backlog
Public sector processes are drowning in paper and information. To efficiently digitize records and keep up with variable demand, agencies need intelligent technology that can read diverse incoming documents and supporting materials, accurately classify them, extract the relevant information and translate it into structured data types that can live in systems of record for further processing and analysis.
The Hyperscience Platform can automate complex document processes from input to actionable data with minimal human intervention, improving resource allocation and speeding constituent response times.
Streamline the classification and extraction of diverse documents, including:
- Individual and corporate tax documents
- Assistance or loan applications
- Disability benefit applications
- Healthcare claims
- Background check / clearance applications
- Unemployment verification
- Court documents
- Census forms
- Voter registrations
Improve citizen response times
Managing growing document and data backlogs while ensuring employees, other organizations and citizens get the services they need is no small feat. Whether you’re dealing with vast volumes of assistance applications and permitting requests, or time-sensitive claims, invoices or tax refunds, the Hyperscience Platform can reliably read and transcribe documents, regardless of messy handwriting, fax lines or other imperfections.
With the Hyperscience Platform’s data validation and enrichment capabilities, you can be confident the information you’re acting on is correct, ultimately reducing the number of steps in your downstream workflows. Leverage state-of-the-art Machine Learning to improve throughput without sacrificing accuracy, so you can reduce backlogs, better allocate employee & agency resources, and drive better citizen experiences and agency outcomes.
Compared to legacy OCR vendors or alternative automation solutions, Hyperscience treats accuracy as paramount. Clients set their desired accuracy target (based on internal Service-Level-Agreements or other compliance criteria) and Hyperscience extracts data accordingly, automating as much of the work as possible. Organizations can expect more than 80% automation at over 98% accuracy on Day 1, which increases up to 95% automation and over 99% accuracy as the machine continues to learn on an organization’s data.
Hyperscience deploys on-premise in your private Cloud or physical servers, ensuring complete control over data. The application operates with standard ports and protocols, maintaining compliance, and utilizes baselined Linux VM images, enforcing existing security posture.