< Leadership

Jon-Marc Patton

Chief Customer Experience Officer

As Chief Customer Experience Officer, Jon-Marc is responsible for ensuring the growth and retention of Hyperscience’s global client base from initial implementation through on-going technical support and account management.

Jon-Marc has over 20 years of experience working with software companies and BPO organizations specializing in both SaaS and on-premise enterprise solutions. Prior to joining Hyperscience, Jon-Marc launched a solution consulting practice and was responsible for scaling implementations at CipherHealth, a healthcare IT SaaS vendor specializing in patient engagement solutions. He started his career leading customer success teams at a workforce management start-up, where he stayed through its acquisition by SumTotal Systems, a Skillsoft company. Jon-Marc then transitioned to JK-Group, the market-leading SaaS vendor in corporate philanthropy at the time, to launch a new product line and customer success function. He supported the company during and after its acquisition by CyberGrants.

Jon-Marc holds a BA from the University of Tennessee, Knoxville. He lives in New Jersey with his wife and three children and enjoys playing tennis, music and being fit.

My favorite Hyperscience value is "Create for the Customer. To be successful, we have to be customer experience-oriented as a company in everything we do. Unless and until we can add the customer's voice into our planning and execution, we cannot achieve the levels of success that we strive for.