Financial Services Firm Transforms Data Extraction Process

Background

The large financial services company was looking to achieve digitization of services across two fronts. One was to totally digitize otherwise traditional paper-based activity, and the second was trying to automate existing manual processes.

The primary goal was to reduce the time it took to deliver, update and maintain the system, so the company needed a solution that could provide frequent updates without major headaches or changes and could be updated with minimal effort. A majority of the forms being processed contained handwritten text, so robust, reliable handwriting and machine print recognition was essential.