Financial Advisor Group Streamlines Case Management

Background

As part of its automation CoE, the company chose to invest heavily in Robotic Process Automation (RPA). While RPA helped streamline some rules-based tasks for the company, it lacked the ability to read unstructured document data (like the kind contained in PDFs and images), which proved to be a roadblock in unlocking greater automation initiatives.

One example of this roadblock was in case management. Within the financial advisor group, when an agent was managing a case, they manually read, processed, and transcribed any documents related to that case. This was a bottleneck for the group, translating into roughly 15 minutes to process an individual case.