Critical issues are treated with utmost urgency and care
When it comes to critical issues, our goal is to identify a resolution to the incident as quickly as possible. That could include fixing the underlying infrastructure, creating a workaround or providing guidance on how to avoid the issue in the future.
Safeguarding your data is paramount
Data security and compliance with your unique requirements is crucial to our support strategy. We are particularly sensitive about maintaining a reliable, transparent, and robust approach to support.
Diagnostic systems are implemented wherever possible
Our Health API and robust logging provides you with key support transparency, giving you visibility into connectivity issues, error handling and general troubleshooting. Many customers take advantage of our products’ logging capabilities using a log monitoring platform for near real-time insight into native Hyperscience processes.