Customer Success

Let’s reach your goals

More than a service, it’s a partnership

Comprehensive

From go live to steady state, we help you get the most out of your investment.

Specialized

We use our product and technical expertise to grow your ROI.

Proven

Our methodology works, which is why our customers keep coming back for more.

Follow our path to customer success

Meet

Meet your Customer Success Manager

Once you are approaching the go-live date, we will assign a dedicated Customer Success Manager (CSM), who is your primary point-of-contact throughout the relationship, including adoption assessments and improvements, strategic expansion, roadmap reviews and more. Our CSMs serve as strategic partners for success and downstream growth.

steady state

Transition to steady state with HyperCare

The period of transition between go-live and steady-state use can be complex. That is why we use a HyperCare approach bringing together key stakeholders that make sure the launch is planned for and supported from all angles.

Review

Review usage and adoption after rollout

Once Hyperscience is integrated into your organization and your teams have started using the platform, we’ll work together to make it your own. After implementation, we review your usage and configuration in order to anticipate any early issues and gather product- and use-case-related feedback.

Check in

Check in with regular review meetings

We are far from a set-it-and-forget-it organization. That is why we facilitate an ongoing engagement model, which includes planning for increased adoption and new use cases, as well as a regular cadence of meetings to cover other strategic and tactical topics. This includes a yearly kick off, quarterly business reviews, monthly check-in calls, product feedback sessions and more.

"It’s so nice to be working with a vendor who has a perspective on this and can help lead us along this transformation."

- Director of IT, Leading Business Process Services company