Customer Experience
Ourpeopleare yourpeople
Exceptional customer experience, the Hyperscience way
Our first-of-its-kind input-to-outcome platform comes with a unique customer experience philosophy that delivers a seamless experience from evaluation, through implementation to support.
We have the expertise to work as an extension of your team, ensuring your Hyperscience implementation makes an immediate and strategic impact on your business. Together we can create a frictionless experience for your data entry keyers, administrators, line-of-business managers and end-customers. Our methodology makes it easy to customize your experience for your specific needs and environment.
Together we’re better
Our customer experience professionals are with you at every step of your journey. We believe in long-term relationships that get better and better over time.
Get up and running quickly
Build a roadmap to success
Get expert support when you need it
Our Customer Experience teams
Implementation
Once you become a member of our customer community, it is our mission to make sure you have a smooth, fast and successful implementation of the Hyperscience Platform. We act as an extension of your team, providing key subject matter expertise. We partner with and guide you through the entire lifecycle. You can rely on us for project planning, work and data flow re-engineering, learning model calibration, and technology consulting, so that you can modernize legacy systems and elevate your current automated processes. Part of our mission is to make you self-sufficient, so training is a key part of our enablement.
Success
Our teams work hard to gain a deep understanding of your objectives, challenges and desired outcomes, and we strive to optimize use and results. Deploying the Hyperscience platform can often require a paradigm shift, affecting data and legacy workflows, staff roles and responsibilities, and more. We recognize these challenges and, through our experience with other customers and our deep understanding of how best to apply AI and Machine Learning, we continuously work with your teams to expand utilization and increase ROI.
Support
Our Support teams are equipped to assist with deployment, product and configuration questions or issues should they arise. We are staffed with experienced technology and product experts ready to provide on-point support for both standard requests and critical escalations.