Customer Experience

Ourpeopleare yourpeople

Our Customer Experience teams are passionately dedicated to the success of our customers. To this end, we offer a powerful combination of customer service and support expertise, along with deep knowledge of industries, use cases and processes.

Exceptional customer experience, the Hyperscience way

Our first-of-its-kind input-to-outcome platform comes with a unique customer experience philosophy that delivers a seamless experience from evaluation, through implementation to support.

We have the expertise to work as an extension of your team, ensuring your Hyperscience implementation makes an immediate and strategic impact on your business. Together we can create a frictionless experience for your data entry keyers, administrators, line-of-business managers and end-customers. Our methodology makes it easy to customize your experience for your specific needs and environment.

"Passion for the success of our customers and building true partnerships is central to everything we do. We leave no stone unturned in an effort to meet and exceed expectations and deliver on the promises of this amazing platform."

- Jon-Marc Patton, VP, Customer Experience, Hyperscience

Together we’re better

Our customer experience professionals are with you at every step of your journey. We believe in long-term relationships that get better and better over time.

Get up and running quickly

Build a roadmap to success

Get expert support when you need it

"Since we started working with Hyperscience, we've experienced their world-class data extraction capabilities first-hand. We feel fully supported by a dedicated team of professionals who are always focused on helping us succeed. The team welcomes feedback and values building a relationship that goes far beyond a transactional purchase."

- AVP, Intelligent Automation Program, leading Insurance company

Our Customer Experience teams

Implementation

Once you become a member of our customer community, it is our mission to make sure you have a smooth, fast and successful implementation of the Hyperscience Platform. We act as an extension of your team, providing key subject matter expertise. We partner with and guide you through the entire lifecycle. You can rely on us for project planning, work and data flow re-engineering, learning model calibration, and technology consulting, so that you can modernize legacy systems and elevate your current automated processes. Part of our mission is to make you self-sufficient, so training is a key part of our enablement.

Explore our implementation framework

Success

Our teams work hard to gain a deep understanding of your objectives, challenges and desired outcomes, and we strive to optimize use and results. Deploying the Hyperscience platform can often require a paradigm shift, affecting data and legacy workflows, staff roles and responsibilities, and more. We recognize these challenges and, through our experience with other customers and our deep understanding of how best to apply AI and Machine Learning, we continuously work with your teams to expand utilization and increase ROI.

Explore our approach to customer success

Support

Our Support teams are equipped to assist with deployment, product and configuration questions or issues should they arise. We are staffed with experienced technology and product experts ready to provide on-point support for both standard requests and critical escalations.

Explore our support model