The Age of Automation

By: Charlie Newark-French
Published: June 11, 2020

And Why Inevitable is Good

I joined Hyperscience one year ago. At the time, I had met with some fifty companies looking for a compelling opportunity; none could match Hyperscience when it came to product innovation, strength and passion of the team, or breadth and importance of its long-term vision.

I have believed for a long time that office work will go through a similar transformation to that which agriculture or manufacturing work has gone through. This change will be driven by automation, with an increasing division of labor between software and people, and the societal benefits will be widespread and profound.

In agriculture, for example, automation and other technological advancements have led to improved access to safer and more affordable food. In manufacturing, the benefits of automation are all around us – from the transportation industry, personal home technologies and mass-produced, low cost cell phones, to the tools a doctor uses during a surgery, which are more precise and cheaper to acquire today than if they were produced by hand.

Office work is set to undergo a similar transformation, and the impact will significantly improve the outcomes of society.

At Hyperscience, we’re seeing this already.

Today, we help some of the world’s largest financial services, insurance and healthcare companies and government organizations better serve their customers and constituents. We do this by automating inherently slow, expensive and error-prone manual document processes, freeing up employee capacity and other critical resources to focus on servicing customers and driving business forward. For end customers, the result is smoother claims processing (so an individual living in a remote area can more easily fix their car and get to work), fewer mortgage applications being denied due to human error, and reduced backlogs/delays when it comes to processing disability claims – tangible and measurable impacts that benefit society.

The Future is Now

Companies that embrace automation better serve their customers, capture more market share, employ more people, and build more innovative products. It’s something we’ve already witnessed with manufacturing’s shift towards automation, where companies – and countries – that embraced technology grew faster, whether that was their employee base, their customer base, or their bottom line.

Economic uncertainty and changing market conditions mean organizations are turning to automation faster than ever before. Integrating legacy business systems (often a combination of manual processes, legacy tech or custom code) is overwhelming for our customers charged with managing mission-critical business processes. Organizations are demanding a better alternative to existing tools (that oftentimes focus only on imitating existing processes), which is where Hyperscience comes in.

Our input-to-outcome automation platform promises to ease the adoption and management of automation in the enterprise, and thus is uniquely positioned to help companies solve the problems of tomorrow, today.

Software-Defined Management envisions a world where enterprises build, run and manage business processes like software, meaning changing a process becomes as simple as pushing a software update. Just like there’s a manufacturing assembly line with raw materials in and finished goods out, SDM orchestrates data, people and processes in digital assembly lines, with software doing some portion of the work and a seamless handoff to people to do the remainder of the work. The result is decisions made more quickly, based on the most accurate data available, and by the most suitable and knowledgeable resource.

It’s the world we’re building today, and our latest funding round is an important step towards making that vision a reality.

Interested in joining us? Connect with me on LinkedIn or discover open opportunities here.