A Chat with DocuLynx
Hyperscience allows us to better serve customers on all fronts – plain and simple.Scott Theaumont, Senior VP of Sales, DocuLynx
We sat down with Scott Theaumont, Senior VP of Sales at DocuLynx, and Kyle Foster, Vice President, of Imagetek to discuss our partnership, why companies shouldn’t “feel the need to eat the elephant with one bite” when upgrading legacy tech, and how their phrase “Automate, Integrate, Accelerate” can shape digital transformation strategies. All that and more in this exclusive #AskanExpert blog.
Tell us more about the partnership between DocuLynx and Hyperscience. Why Hyperscience and why now?
At DocuLynx, we leverage top-tier technologies so that clients stay ahead of the competition and also reap the largest margins. Over the past 55 years, we’ve built 13 Service Organization Control 2 (SOC2) compliant locations. These add additional automation capabilities in-house for our conversion service locations and enable our largest customers to proactively adapt to the ever-changing business environment.
Our business is centered on solving complex process problems, and our partnership with Hyperscience helps take us – and more importantly our clients – to the next level. The Hyperscience Platform makes better, faster, cheaper workflows a reality.
For example, we recently modernized inbound claims processing for a major U.S. state across their digital and paper document workflows. First, the claims are organized, scanned, indexed, and validated in Hyperscience, then the Platform sends the extracted machine-readable JSON data to their Claims Management System. The state’s claims response time decreased from 5 days to 24 hours, while maintaining 99% accuracy. The initiative saved over $1 million in state taxpayer dollars and significantly accelerated the response time for constituents.
Together, we are changing the narrative with our customers and prospects across the U.S. by offering full-service and single-source document management services. The goal is to decrease costs and risks in highly-regulated industries – especially where manual processes are the root cause of inefficiencies.
You’re the largest and oldest document services company in the nation. In your experience with clients, what role do documents (and trapped data) play in customer’s business challenges and pains?
Clean data in, clean data out. We talk about this repeatedly internally and with our customers. Efficient organizations need to have the correct inputs coming in to leverage the correct outputs going out.
This starts with understanding document processes at a core level – something we have a lot of experience with after 55 years of business. Businesses run on unstructured document formats – images, receipts, invoices, statements, mailed in forms that get scanned and uploaded to a computer, and it’s fundamental that organizations have a way to turn those “human-readable documents” into “machine-readable data.”
Automating manual processes, reducing manual bottlenecks, and lowering human clerical errors is the underlying key to a successful digital transformation. Technology is ever-advancing, and leveraging these cutting-edge technologies – Hyperscience being the prime example – is one of the surest ROIs for client success for our organizations looking for a practical, valuable application of Artificial Intelligence (AI) and Machine Learning (ML).
Upgrading legacy systems can feel daunting. What advice do you have for executives looking to get started?
It’s all about the team. Have the right people in the room from the onset and provide executive support in the project from start to finish. Thought leadership goes a long way with these transitions as well. It always helps to have a rockstar Project Manager and a partner who understands your documents and related business processes at the table. Tame your domain and simplify. Don’t feel the need to eat the elephant with one bite.
From a tech perspective, one of the most important things for CIOs to pay attention to is the efficiency and time savings that can be obtained utilizing the technology. Everything goes back to time. Doing more with less is one of the best ways to allow for growth in a business without Inflating costs — and it’s a critical component of staying agile in today’s ever-changing market.
What are your biggest takeaways from a business tech perspective from the last 15-16 months? What do you see as the greatest opportunities?
This plays in well with the previous answer. All businesses are looking for ways to improve efficiency. Finding ways to eliminate risk – especially based around things we had taken for granted like being in the same physical location together and having access to physical data, is now becoming more of a priority. Automating information collection and processing solves both challenges by making data available to anyone regardless of geography. It also reduces the real estate dependence businesses are used to.
You’ve coined the term “Automate, Integrate, Accelerate.” Can you explain more of what that means?
AIA, or Automate, Integrate, Accelerate, is a three-step process that we use internally with customers to help them plan out different phases of a technology implementation.
- Automate: Business discovery to identify opportunities to automate mundane tasks. The goal is to figure out what departments or teams are in the highest need of a more productive workflow, generally measured by the amount of time they’re spending on manual, administrative work or where the bottlenecks are arising
- Integrate: Eliminate data chaos by integrating all existing tools with the new technology. This helps make the entire ecosystem more streamlined, collaborative, and efficient, and having data in a machine-readable format that can be used by various enterprise systems (something Hyperscience helps with) is critical to achieving this
- Accelerate: Launch and empower teams with training materials, additional demos, and educational content so they can make the most out of the system and work towards becoming a more seamless, connected organization